Shipping & Delivery Policy

Last Updated: [1st January, 2026 ]

At QÉLORA, we are committed to delivering a seamless and reliable shopping experience. Every order is prepared with care and shipped to the delivery address provided at checkout.

Order Processing

Orders are typically processed within [5–7] business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of high demand.

Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

• Standard Shipping: [5–7] business days

• Express Shipping: [3–5] business days, where available

Delivery estimates are not guaranteed and may be affected by customs procedures, carrier delays, or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Customs & Duties

International orders may be subject to customs duties, import taxes, or other charges. Responsibility for these charges will depend on the destination country and the applicable terms communicated at checkout.

Delivery Issues

If your order is delayed, damaged, or appears to be missing, please contact our Customer Care team at [Your Email Address]. We will assist you in resolving the issue with the relevant delivery carrier.

QÉLORA — Delivered with care.