Return & Refund Policy

Return & Refund Policy

Last Updated: [1st January, 2026 ]

At QÉLORA, we want you to feel confident in every purchase. If your order does not meet your expectations, you may be eligible to request a return in accordance with our return policy and applicable consumer rights.

Return Eligibility

Return requests must be submitted within [3 days] of receiving your order, subject to applicable statutory rights.

To be eligible for a return, items should generally be:

  • Unworn and in their original condition.

  • Returned with original tags and packaging, where applicable.

  • Accompanied by proof of purchase.

Certain items may be excluded from voluntary returns where permitted by applicable law, including personalized or hygiene-sensitive products.

How to Request a Return

  1. Contact our Customer Care team at qeloraofficial@gmail.com.

  2. Provide your order number and the reason for your return.

  3. Follow the return instructions provided by our team.

  4. Send the item to the designated return address, where required.

Refunds

Once your return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed using the original payment method, subject to applicable law and the terms communicated to you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photographs, where appropriate.

Please note: This policy does not limit any mandatory consumer rights that apply to your purchase.